Ashley (or ASSly, going forward) Furniture Needs a Vegas-Style Implosion

Thus begins the rant of the day:

There is nothing more enjoyable on a fall Saturday morning than strolling down to your local furniture dealer and shopping, unless you have an ice pick handy and want to poke out your eyeballs while a grizzly bear disembowels you.  They are nearly equal in pleasure and satisfaction.  The difference if you shop at Ashley Furniture: the grizzly bear is much more customer centric and the experience is pleasant, comparatively.  My wife and I recently made a stop into the aforementioned Ashley Furniture on Martin Luther King and US 95, as we had a credit from a lay-away issue that Ashley completely botched (which began the joy).  My wife was holding a new bed for our rapidly growing son, and when we financed it they decided that the lay-away money would not be applied to the purchase for some unknown reason (that they still have not disclosed) and therefore gave us a credit to apply to a future purchase.  Great way to keep the revenue flowing into the store; scam artist 101, class number 5 apparently.  The salesman mentioned that they had great nightstands in their clearance center that we would be able to use the credit on, (as we needed these as well).  We explored the clearance center this Saturday morning, found some nightstands that I made an offer on (as they need a bit of work to return to pristine condition, but is not too bad) and the offer was accepted.  This pleased my wife and I (as we were looking at these same nightstands in the regular showroom for 600% more EACH), and decided that these would work great with a bit of sanding and re-staining, which I am easily able to do.

As we made our way to pay for these items, the "cashier" decided to inform us that the credit we were supposed to have was not yet applied, despite the fact that they could CLEARLY see it in the system.  They would not honor the credit until Monday at the earliest, and the nightstands that we were purchasing could not be held.  We were told that the credit was not available due to THEM not processing the paperwork until the next night and it wouldn't be available until Monday.  Ridiculous!  So, needless to say, this particular Irishman was quite livid at the lack of customer service, as well as the fact that they did not want to let the credit be used.  We were told to speak to the manager, and that he could make the decision on what to do.  As we approached two "gentlemen" sitting at a desk, my wife asked if one of them was the manager.  They both quickly and rudely stated that they were BOTH managers, and what did we want.  REALLY??  They got up to speed on the situation and quickly ascertained that they would not assist us with it as this was policy based on the time that the credit was processed.  This was THEIR fault, but WE had to pay the price for it.  Somehow, customer service has not only died in this country, but it was shot in the head, executioner-style!

At this point, after fighting with these mental midgets two days ago, I had enough and announced that they clearly did not want business or sales, and decided I should remove myself from the store before I was escorted out.  My wife, bless her heart, was not done with them and decided to inform them of what they should have already thought of, despite the clear lack of intelligence on either manager's part.  She essentially had to tell them how to do their jobs and once the contact of an attorney for return of the aforementioned deposit, they suddenly decided that they could do that and included it as part of our delivery for our son's bed.  I can honestly say I have RARELY dealt with a business quite as inept as Ashley Furniture.  I don't care HOW good a deal might be at this den of thieves, DO NOT fall for it!  You will be sucked into the abyss of furniture store hell, likely to be thrown to the hell hounds for an afternoon snack!  Step away slowly from the dinette set and make your way to the exits before your wallet (and your sanity) is sucked out by the evil vortex of Ashley.  Do not make the mistake of giving a penny to these charlatans.